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Digital Product Manager (Onsite Search)


**Opportunity to build the search experience from the ground up for an established, innovative, and growing global digital experience team (Fortune 100).

The Digital Product Manager (On-site search) will be an integral part of setting digital product, feature and user experience strategies while focusing on customer research, online features/services, and user experience, including content strategy, interaction and visual design.

*Position is REMOTE (working closely with a global team – ability to work in Eastern Time Zone).

*Should have developed the on-site search experience for large/complex/global B2B or B2C e-commerce company.

In this role, you will partner with diverse cross-functional teams to lead, execute, monitor, and deliver results for on-site search.

You must have the ability to succeed in a matrix environment, where success is dependent on your ability to collaborate with cross-functional partners in a positive, productive, and transparent way.

Job Responsibilities

  • Working closely with Digital leadership, define and deliver the vision and strategy for optimizing and improving our on-site search experience to meet the needs of customers and business stakeholders.
  • Translate the vision into a roadmap, author product requirements, and lead an agile team to build while driving decisions and escalating appropriately
  • Focus the team on delivering outcomes for customers, rather than building features
  • Identify and champion capabilities that maximize internal and external value
  • Work cross-organizationally with business units, digital marketing, customer experience, customer support, product data and taxonomy, and other technology functional areas to ensure alignment
  • Create user stories that effectively communicate customer needs and problems to developers
  • Superior organizational skills, plus ability to thrive in a matrix environment where success depends on a high degree of cross-functional collaboration in multiple geographies
  • Strong attention to detail including proven ability to manage multiple, competing priorities simultaneously
  • Build strong working relationships with internal customers and teams
  • Lead stakeholder meetings to identify requirements, opportunities, and priorities
  • Create and maintain the product backlog for on-site search
  • Conduct planning sessions with the teams to prioritize work in upcoming sprints
  • Engage directly and daily with delivery teams to execute the project
  • Ensure product acceptance and readiness at key phases of the delivery cycle
  • Lead communication efforts around the product, priorities, and future roadmaps
  • Troubleshoot and triage day-to-day issues and work with the appropriate teams to resolve
  • Provide status updates to the business and management
  • Monitor threats, risks and opportunities that might affect the success of the product and hold accountability for the overall solution

Skills & Qualifications

What your background should look like:

  • Strong experience implementing and managing modern search applications such as Lucidworks Fusion, Coveo, Solr, etc… on a B2B or B2C web ecommerce platform
  • Coming from a large, complex environment.
  • Experience working on both local and global (a plus) taxonomies
  • Experience managing a catalog for a large B2B or B2C website
  • Experience with complex, broad, and deep product data catalogs
  • Clear communicator with strong writing and editing skills and good documentation skills
  • High level of comfort with E-Commerce applications, ERP systems, PIM systems, Content Management Systems, Excel, Adobe Analytics, etc
  • Strong analytical, problem-solving, and organizational skills and ability to define business cases
  • Experience interacting with both business and technical teams
  • Experience working in an Agile/Scrum environment
  • Experience with Jira (or equivalent)
  • Ability to balance competing and conflicting priorities make critical decisions
  • Ability to balance multiple simultaneous projects and manage own time appropriately
  • Ability to challenge certain feature sets or ideas in a positive and collaborative manner

  • Max. file size: 300 MB.

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